Position Summary:

The Coordinated Regional Response Team (CRRT) Case Manager will provide guidance, consultation and resources for key organizations, older adults, and their families, who are challenged by complex issues associated with elder abuse.  The Case Manager will streamline access to the CRRT, or most appropriate provider and will assist clients in removing barriers when accessing supports. The Case Manager will also support seniors experiencing abuse in acquiring information or documentation for social supports (ie: completing forms, sending correspondence) while building internal capacity of older adults using a compassionate holistic approach.    
Key Responsibilities:
  • Work with the Foothills CCR Steering Committee and Older Adult Specialist to increase awareness and understanding of the Coordinated Community Response (CCR) model adopted for the Foothills and Nanton region
  • Work with Level II/frontline responders to enhance and support collaborative service delivery.  Coordinate case management and detailed screening of elder abuse cases reported to the CRRT:
    • Facilitate CRRT meetings to enhance collaboration and ensure the lawful and appropriate sharing of personal information between partner agencies
    • Prepare meeting agendas and notify CRRT of elder abuse cases
    • Maintain meeting minutes and any actions that resulted thereof
    • Support or implement intervention strategies using a collaborative approach and stay connected with the senior to ensure continuous support.
      • Ensure comprehensive support and care for elders experiencing abuse, and ensure follow up is consistently managed
    • Assist with system navigation, and provide appropriate levels of communication to all parties
    • Liaise between referral source and CRRT to ensure referral process is complete, relevant case related support network providers are invited to participate, and that all necessary documentation including confidentiality agreements are signed.
  • Prepare reports for the funding contract from the AEAAN (Alberta Elder Abuse Awareness Network), and communicate same with Foothills and Nanton steering committees
    • Develop systems and management of data collection
    • Identify and report on gaps in service needs within both regions
Educational Requirements:
  • Bachelor of Social Work Degree; Diploma in Social Work or other human services fields acceptable with appropriate experience
  • Current registration with Alberta College of Social Workers required
Experience and Skills Required:
  • Minimum 2-3 years’ experience required
  • A demonstrated ability to work with older adults
  • Experience providing crisis intervention, working with  acute and chronic complexities of Elder Abuse
  • Demonstrated knowledge of community resources, services and programs available within community and government regarding housing, financial assistance, medical and social support etc.
  • Current knowledge of all relevant Acts and Legislation
Core Competencies:
  • Flexible and adaptable regarding approaches, supports, and interventions for seniors
  • Skills in assessment, support, intervention consultation and advocacy are required
  • Familiarity and working knowledge of issues related to government benefits, housing assistance and employment
  • Ability to work independently
  • Skills in working with computerized systems and programs
  • Ability to exhibit empathy and concern for the problems and needs of the clients
  • Ability to establish and maintain effective working relationships with clients, associates and other community agencies;
Working Conditions:
  • Works within office setting, during typical day time hours
  • Travel may be required; valid driver’s license & access to reliable vehicle are required

Reporting Structure:
Direct: Director, Clinical Innovation; Indirect: Executive Director
About the Calgary Rural Primary Care Network (CRPCN):
The Calgary Rural PCN works together with communities, family doctors and other health team members to do whatever we can help you be as healthy as possible. We are working together to change the delivery of health care in our communities from reactive to preventative by providing services to patients that fit their needs through supports we have in our member clinics, such as nurses, dietitians and other health care professionals. We collaborate to provide the tools and education to empower patients to work on their everyday health needs.
Please submit your resume and cover letter in confidence to careers@crpcn.ca.  
Please note that only candidates who are selected for an interview will be contacted. We thank all other candidates for their interest.